Scheduler/Care Coordinator

Summary:

We welcome you to join our team of Heroes as a Scheduler/Care Coordinator with Hero Home Care where we focus on our role in supporting Happy Humans and Healthy Communities!

Hero Home Care is seeking an experienced Scheduler to join our Care Support team at Hero Central. As a Scheduler/Care Coordinator you will be responsible for ensuring our clients and caregivers are receiving world class customer service. This position will require the candidate to work full-time on-site. On-call shifts will be done remotely.

We will consider part-time availability based on company needs. Please apply and inquire within.

Duties & Responsibilities:

Utilizing match making criteria to schedule caregivers based on client needs and preferences
Finding replacement caregivers as needed to cover vacation requests or sick leave
Answering live calls and providing great customer service
Booking appointments for Care Managers and others staff in the office
Private intakes, booking care consults, introductory visits & follow up with prospective as well as current customers
Shift reporting support for payroll
Supporting care teams in the community through strong, consistent communication regarding any issues or concerns throughout the day
Liaising with our Talent team to determine staffing needs and caregiver performance
Any other related duties as needed

Position Requirements:

At least 1 year of experience in scheduling caregivers, HCAs, community workers or nurses
Preferably Medical Office Administration or related field of study
Experience in the healthcare field is an advantage
Professional communication skills: Oral and written
Ability to work on software and online tools
Ability to work in a team as well as individually
Can work a minimum of one weekend day per week
Available for on call shifts (paid flat rate as bonus for on call shifts)
Ability to commute/relocate to North Vancouver, BC (reliably commute or plan to relocate before starting work is required)

Have you been referred to this position by a Hero Home Care employee? If so, please let us know their full name

JOB DETAILS

LOCATIONS:

North Vancouver, BC

EMPLOYMENT TYPE:

In-person

MINIMUM EXPERIENCE:

Scheduling: 1 year (required)
Outbound scheduling caregivers, community workers or nurses: 1 year (required)

SCHEDULE

5 days (40 hours) a week
Shifts will include at least both weekend days
Shift timings: 7:00am – 3:30 or 12:30 – 9:00pm
Shift rotations applicable as per operational needs

COMPENSATION:

$45,000 – $50,000 per year with additional Bonus Pay

BENEFITS:

Casual dress
Extended health care
On-site parking
Paid time off
Wellness program

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