Hero Home Care
Hero Home Care

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home care service at surrey

Personalized Home Care Services in Surrey

Helping your loved one stay safe, supported, and independent at home. Hero Home Care provides personalized in-home care for families in Surrey, with local support, clinical guidance, and flexible services that adapt to daily routines across a wide range of home settings.

hero home care +20 years in business logo "Hero Home Care logo - Trusted by numerous families in North Vancouver for compassionate and reliable home care services Hero Home Care logo - Trusted by numerous families in North Vancouver for compassionate and reliable home care service
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Proudly Serving Surrey and Surrounding Communities

Hero Home Care supports families across Surrey with personalized in-home care delivered by a local team that understands the needs of each area. Our approach is designed to fit naturally into daily life, offering support that feels consistent, familiar, and easy to rely on.

Surrey is served by Fraser Health, with Surrey Memorial Hospital providing major acute care and Gateway and Newton Home Health supporting public community care. Home visits can involve very different settings across this large city, from high-rise, transit-oriented City Centre to lower-density residential communities such as Fleetwood and Cloverdale. For local day programs, caregiver support and community services, see our guide to Surrey senior resources.

Communities we serve:

We also support families in surrounding communities based on availability.

home care services at surrey map

Powered by Local Heroes

At Hero Home Care, care is delivered by a dedicated team of local Heroes who understand the Surrey community and provide consistent, dependable support. Each care plan is guided by an experienced Care Manager and supported by a coordinated team behind the scenes.

Care Coordinators manage scheduling and communication to keep everything running smoothly, while Clinical Leaders provide oversight to ensure care remains safe, appropriate, and responsive as needs change.

This connected team approach gives Surrey families confidence and peace of mind, knowing care is not only delivered, but actively supported every step of the way.

hero home care team (hero)

Getting Started on Your Care Journey

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Connect With Us

It starts with a real conversation. When you call Hero Home Care, you will speak directly with a member of our team who listens, answers questions, and helps you understand your options. No call centers and no pressure.

Getting to Know You

Your local Care Manager will meet with you and your family in your home for a free Care Consult to learn about you, your needs, and your care journey. Together, you design a personalized Care Plan that supports your goals today and into the future.

Meet Your Hero

Your Care Manager will introduce you to your dedicated team of local Heroes trained to deliver your personalized Care Plan designed around your unique journey, goals, and lifestyle. Through ongoing check-ins and thoughtful adjustments, we walk alongside you every step of the way.

Personalized Care for a Better Aging Journey in Surrey

See All Services

Hero Home Care provides private in-home care across its Surrey service area, where families may be navigating anything from high-rise living near City Centre to residential settings farther south or east. Care plans can combine practical assistance, companionship, personal care, transportation, nursing, and other agreed support around individual needs and routines.

companionship care at hero home care

Companionship Care

Meaningful companionship and social engagement built around each person’s interests, routines, and preferences.

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homemaking services at hero home care

Homemaking Services

Practical help with meal preparation, light housekeeping, laundry, and everyday household routines.

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In-Home Nursing Care

Nursing Care

Personalized nursing care at home, delivered according to each person’s health needs and care plan.

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personal care support by hero home care

Personal Care Services

Respectful help with bathing, dressing, grooming, toileting, mobility, and other personal routines.

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Transportation for Seniors in north vancouver

Transportation For Seniors

Reliable transportation and accompaniment for appointments, errands, social activities, and everyday outings.

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senior eating food

Senior Meal Preparation

Hero Home Care provides compassionate, personalized meal preparation services that help seniors in Surrey eat well and feel supported at home.

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senior meal service at home by hero home care

Medication Management

Hero Home Care provides gentle, reliable medication assistance designed to reduce risk and bring peace of mind to families in Surrey.

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meal and cooking support in vancouver

Schedule your FREE In-Home Care Consult.

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Not All Home Care Companies Are Created Equal

Care Managed by Clinical Experts

We don’t just deliver care, we expertly manage it. Hero Home Care is built around clinical accountability. Care is actively overseen by experienced Nurse Care Managers who take responsibility for how care is delivered, adjusted, and supported over time as care evolves.

Creating More Moments That Matter

Stability For Better Outcomes

Emotional Safety at Any Hour

Value Beyond the Hourly Rate

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See What our 3000+
Customers Are Saying

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  • LA

    Laurie Ann

    I am recovering from a stroke and rely on care aids for assistance in dressing and my meals! I have Judy visit with me 5 mornings a week! She is truly remarkable! She keeps everything clean and organized! So it’s easy for others to come in and follow her example! I’m so very grateful that she does the work for me! She makes my life quite a bit easier! So, I can focus on my exercise programs and rehabilitation! I’m grateful to her everyday. She is an amazing well organized care aid.
  • T

    twylacomm

    Choosing a homecare service can be overwhelming, especially when you don’t know one provider from another. In our case, Hero Home Care was recommended to us by several nursing staff in our local hospital emergency department. Their thorough and thoughtful initial assessment of my 94-year-old mother’s needs immediately set them apart and gave me confidence in the care plan they developed. They demonstrated a genuine understanding of not just her physical and medical needs, but also her personality, preferences, and safety concerns. The experience and involvement of the nursing director, along with the ongoing oversight of the care team, further reassured me that my mom was in capable and attentive hands.
  • CS

    Cathy Stokely

    The Heroes at Hero Home Care have been a godsend. Consistency in care is huge. The Carers arrive on time – are friendly – and get right down to setting my husband up for the day. I’ve got three hours of down time – I can run chores, or meet a friend for tea. It’s called survival!
  • JC

    jude comeau

    Finding someone to look after a loved one is such an important and emotional decision, and I’m so grateful we chose Hero Home Care. From the very first consultation, they were patient, understanding, and incredibly supportive. They took the time to listen to our needs and made the whole process feel less overwhelming. My brother has connected so well with the caregivers, which has been an enormous relief for our family. Seeing him comfortable, cared for, and genuinely supported means everything. The team’s kindness, professionalism, and dedication truly stand out. I recommend Hero Home Care to anyone looking for compassionate and reliable home care. They have made a difficult time so much easier, and we couldn’t be more thankful.
  • BR

    Brenda Rigney

    Hero Home Care has provided amazing care for my Dad since he came home from being in the hospital for 3 weeks! The care plan was customized to his wishes and assisted my step mother so she didn’t have to be the sole care provider for my Dad. They ended up going with 24 hour care for those initial home days to make sure he received the immediate care he needed. The whole plan has been seamless and a relief.
  • JC

    J C

    We needed some full time care for my 93 year old dad as his wife had to suddenly leave the country to take care of her sister for two weeks. I could stay in the house but had to work full time during the day. She met with Hero Home Care on a Friday and a two week schedule came together for the following two weeks. My father is mostly housebound due to limited mobility and needs full time care. He really enjoyed their company and I could go to work during the day and things were always in good order when I came back. Very impressed how they put together this team so quickly and the quality of the caregivers. If this happens again we know who to call.
  • AV

    Anne Vernon

    Hero Home Care has made life soo soo much easier for both my Mother and myself. We have been receiving help, for a good few months now, with bathing and taking care of my mother’s hygiene, a job she would not let me do. The nurses also do light housework, in fact if there is anything (within reason) they can help with, it is done. The care that is taken is phenomenal. Because of the help, I am able to have some time to myself. Seriously I just cannot imagine life without the understanding by both the nurses and the office staff. Thanks so very much.

Our Care Journey Packages in Surrey

  • Health Navigation

    Guidance and coordination that helps families understand care options, organize services, and make informed decisions with clarity and confidence at every stage.
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  • Hospital Discharge

    Structured transition from hospital to home, helping seniors follow care instructions, settle safely, and begin recovery with reduced risk of complications.
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  • Thriving at Home

    Ongoing care that helps seniors maintain independence, daily routines, and meaningful engagement at home while supporting comfort, connection, and quality of life.
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  • Recovery & Rehabilitation

    Personalized recovery care that helps seniors rebuild strength, mobility, and confidence after illness, injury, or surgery through safe routines at home.
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  • Round-the-Clock Care

    Continuous care delivered day and night to ensure safety, supervision, and reassurance at all hours while allowing seniors to remain at home.
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  • Respite Care

    Short-term relief for caregivers, ensuring loved ones continue receiving consistent, reliable care at home while families rest and recharge.
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  • Senior woman reviewing Hero Home Care services for Dementia Support and Alzheimer’s Care in North Vancouver

    Alzheimer’s and Dementia Care

    Compassionate in-home support for seniors living with memory loss. Hero Home Care provides steady, personalized care that brings comfort, safety, and dignity to every day.
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  • At Home End of Life Care

    Compassionate end of life care that brings comfort, dignity, and steady support to seniors and families in Surrey.
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    • Frequently Asked Questions

    01

    Which health authority provides public home health in Surrey?

    02

    What home care services are available in Surrey?

    03

    Does Hero Home Care provide services in Surrey?

    04

    Can we change caregivers if needed?

    05

    What’s included in a free consultation?

    06

    Will I have the same Care Team all the time?

    07

    Does Hero Home Care conduct background checks for caregivers?

    The Hero Journal

    All Journal Post
  • Best Network Security & Home Security Equipment for Seniors

    Best Network Security & Home Security Equipment for Seniors (2026 Guide)

    The best network security equipment for seniors should protect connected devices without making everyday technology harder to use. A suitable home setup may combine a secure router, carefully managed accounts, and physical equipment such as locks, doorbells, lighting, or sensors based on what the older adult actually needs. Older adults…
    Read More
  • What Causes Sudden Mobility Problems in Seniors

    What Causes Sudden Mobility Problems in Seniors?

    Sudden mobility problems in an older adult can occur when a new illness, neurological event, injury, medication-related effect, or another health problem abruptly affects the ability to stand, walk, balance, bear weight, or move as usual. Because many different problems can produce this kind of sudden change, determining the cause…
    Read More
  • Caregiver assisting a senior in a wheelchair, supporting safe mobility and independence at home.

    How Home Care Supports Seniors With Limited Mobility

    Limited mobility can make walking, personal care, meal preparation, household tasks, and community activities more difficult. The cause may be a health condition, an injury, surgery, a hospital stay, or gradual changes in strength, balance, flexibility, and endurance. Home care for mobility issues can provide practical assistance without taking over…
    Read More
  • Caregiver assisting older adults during a social gathering featured in a North Vancouver senior resources guide for families.

    North Vancouver Senior Resources: A Complete Guide for Seniors and Families

    Choosing among senior services can become difficult when health, transportation, housing, memory, social connection, and family-caregiving needs change at different times. A resource that is useful after a hospital discharge may not address longer-term concerns such as isolation, mobility, dementia planning, or the sustainability of the current living arrangement. This…
    Read More
  • Older adult receiving support from a caregiver while exploring dementia resources and care options in Vancouver.

    Vancouver Dementia Resources: A Complete Guide to Dementia Support

    A dementia diagnosis can introduce questions about medical care, safety, caregiving, finances, legal planning, community involvement, and future living arrangements. Vancouver families may need to coordinate several organizations and services, often without knowing which resource to contact first. This guide explains the principal dementia resources available in Vancouver, including medical…
    Read More