Director of People

Summary:

What began with a personal search for better care revealed a simple truth. How you age changes everything. Families needed more than support. They needed care that felt human, consistent, and worthy of trust. That belief became the foundation of Hero Home Care and a commitment to transform how care is delivered for a better aging journey.

Since then, Hero Home Care has been trusted by more than 3,000 families and has delivered over 1,000,000 hours of in-home care across its communities. Each hour represents more than service. It represents trust, relationships, and the privilege of being part of someone’s life.

At its core, Hero Home Care believes home care is about more than just care. It is about helping people stay connected, supported, and living the life they love, with a focus on helping people live more Moments That Matter™ each and every day.

Who We’re Looking For:

We are looking for an experienced People leader to shape and lead our People & Culture strategy while overseeing our Scheduling and People & Culture teams.This is a key leadership role with a direct impact on the success and growth of Hero Home Care as we expand across the country and revolutionize how care is delivered.

You are the rare and powerful combination of a director level, culture driven people and human resources leader and a hands on builder. You are self-driven, know how to build new systems, programs and processes on your own but in alignment with our strategic plan and leadership priorities. You bring a deep knowledge of BC Employment Standards along with experience managing both casual and full time teams in a fast paced, service driven environment. You have a passion for strengthening employment practices, refining policies, and ensuring everything we do aligns with best practices and legal standards.

You love digging into challenges, identifying inefficiencies, and tightening internal processes. You naturally work across different departments and department leaders, understanding their realities, while helping elevate how we support and lead our people. You listen first, then act with clarity and purpose.

No job is above or below you. At Hero Home Care, everyone rolls up their sleeves and gets into the details, solving problems at every level in pursuit of creating happy humans and healthy communities for both our clients and our team.

You are an in person, in office leader who thrives in an entrepreneurial growth environment where priorities evolve and impact matters. You are both a strategic thinker and an organized, effective doer. You can lead high level conversations while driving day to day execution, building systems, developing leaders, and moving the organization closer to becoming a Best Place To Work. At your core, you are a problem solver who moves quickly, addresses root causes, and builds for the future.

Role Deliverables:

This role is responsible for ensuring all employment agreements, policies, and practices are fully aligned with BC Employment Standards and evolving regulatory requirements. You will continuously review, update, and strengthen internal policies to ensure compliance, clarity, and consistency across the organization.

You will lead and build a proactive, relationship driven recruitment function that consistently attracts and retains high quality talent across both casual and full time roles. You drive this function in a competitive environment where creative thinking and action is required to hire and retain the best. This includes developing recruitment strategies, strengthening pipelines, and building partnerships with external community schools and programs to ensure Hero Home Care is top of mind for top graduating caregivers in the Vancouver area.

You will designand oversee end to end people systems including recruitment, onboarding, ongoing development, and everboarding projects. This includes creating scalable processes that support employee growth, engagement, and long term retention, while ensuring a consistent and high quality employee experience across all teams.

This role will also own the development and implementation of performance management systems, including creating clear role scorecards aligned with business functions and organizational priorities. You will support and evolve the organizational structure to enable growth, accountability, and performance, while aligning with the company’s long term vision.

You will oversee our Scheduling team, problem solving and developing the leadership strengths within the team, creating accountability to ensure shifts are filled proactively, processes are followed, and the caregiver and client experience is consistently elevated through strong coordination and execution. You will own the performance, structure, and continuous improvement of the scheduling team, ensuring the right systems, workflows, and support are in place to deliver excellence at scale.

You will play a key role in shaping and implementing people and culture practices that support a high growth, high accountability environment. This includes exploring and implementing

innovative approaches to team structure, communication, and leadership that enable local empowerment, strong ownership, and effective decision making across the organization.

Living Our Values Every Day

At Hero Home Care, our values are not just pretty words on a wall. They guide how we show up for members, families, and each other. The following are our values that we use to make decisions big and small, including who we hire to join our team. Do these core values resonate with you? If they do, apply to this opportunity and we will reach out to you if we feel you are a great experience and values fit!

• People Come First: Putting people first means you treat everyone with dignity and respect. You see the whole human, not just the task. You communicate openly and protect trust.
• Commit To It: Committing to it means you do what you say you will do. You take responsibility for outcomes. You show up prepared and dependable.
• Go Above & Beyond: Going above and beyond means you notice the details. You bring creativity and heart. You look for small ways to make a big difference.
• We Do 1% Better: Doing 1% better means you are reflective and coachable. You believe that small improvements, every day, create lasting change.