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People & Culture Manager

People & Culture Manager


We are looking for an enthusiastic and passionate individual to join our management team at Hero Home Care. This  managerial role in Human Resources will play an integral part in bringing the Hero Home Care brand and premium care to seniors across Canada by ensuring we are leveraging our greatest asset – our people!

As our People & Culture Manager you love a good challenge and bringing out the best in people. You are a goal setter, a problem solver, and most of all passionate about improving the quality of life of those around you. You enjoy working with a high degree of autonomy and hold yourself and all those around you to the highest standards.

Roles & Responsibilities:

As our People & Culture Manager you will drive talent acquisition, learning & development, human resources initiatives and the overall employee experience at Hero Home Care. This being a fast paced industry relying heavily on the people for business success, the role will have approximately a 60% focus on talent acquisition with an expectation of being hands on.

You will work collaboratively with our leadership team to ensure that Hero Home Care is recognized as a top employer and that we are hiring and retaining the best people in the industry. You will own the vision and lead the way for bringing our core values to life and creating a culture of growth, learning and fun at Hero Home Care. Your main roles and responsibilities are further outlined below.

  • Overall human resources planning & strategy 
  • Talent acquisition management and execution
  • Company culture
  • Policy & compliance 
  • Performance management 
  • Learning & development planning & execution
  • Employee documentation
  • Employee relations
  • Compensation and benefits management
  • Managing a team of staff 
  • Scheduling management
  • Other related human resource responsibilities

Core Values:

In addition to the above required skills, you can see yourself living and breathing our core values:

People Come First – We put people first, our team members and our customers. We treat all people equally and celebrate diversity. We communicate openly and honestly. And when it comes to team members or customer health and happiness, we keep the focus clear.

Commit To It – We’re in the business of caring for others – so that means we’re in the business of making quality decisions. We do what’s right, not what’s easy. We also appreciate that at the community level, we’re only as good as our word. We see things through and walk our heroic talk.

1% Better – In life, there are rarely silver bullets and one-size-fits-all solutions. So instead, we commit to the journey of continuous improvement.  Lasting changes through small improvements one day at a time. We are open to coaching and receiving feedback, because when we grow our customers and communities do better.

Go Above & Beyond Our heroes know they will be called upon to deliver above and beyond. But it’s not just about energy – which we have a lot of! – it’s about inspiration. We think creatively and bring joy to the work because we love serving others and the community.

About Hero Home Care: 

What started over a decade ago with our two founders trying to find home care for their own family members has evolved into one of Vancouver’s most trusted home care agencies. Over the past decade we are proud to have provided over 1,000,000 hours of in-home care to over 3000 families in need. 

The name Hero Home Care was inspired by our team of caregivers as well as the many heroes living in our community who dedicate their lives to taking care of others. Hero Home Care is a tribute to all these heroes and a reminder to all of us of the important role we all play in making our community a better place to live.

Today Hero Home Care can be found caring for seniors throughout the North Shore, Vancouver, Burnaby, Surrey, and the Fraser Valley.   As we expand our services to new communities across Canada we do so while keeping our heroes’ vision on the biggest prize of all – happy humans & healthy communities.



West Vancouver


Full-time, Permanent 


Director of Hero Operations


$80,000 – $90,000 


7+ years of overall experience in Human Resources

3+ years in a managerial role in Human Resources

A bachelor’s degree in Human Resources or a related field

A masters in Human Resources or CPHR could be an added asset

Experience in healthcare and/or a related industry is strongly preferred but not a necessity

Comfort with ambiguity, fast changes and ability to thrive, succeed, and be proactive with minimal direction

Ability to be hands on as well as being strategic and a visionary


Competitive salary

Extended Health Benefits

Health Care Spending Account


Send us your resume and cover letter to the email listed below telling us why you feel you feel you are the best candidate for this job.