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Care Coordinator

Care Coordinator


Hero Home Care is seeking an experienced scheduler to join our Care Support team at Hero Central. As a Care Coordinator you will be responsible for ensuring our clients and caregivers are receiving world class customer experience and will coordinate shifts for hundreds of passionate caregivers as they make lives better in our community!

Roles & Responsibilities:

  • Coordinating caregiver and client schedules
  • Putting up visits and sending out offers  
  • Selecting caregivers who you feel are the best match for our clients
  • Finding replacement caregivers as needed
  • Handling caregivers requests to come off clients/schedules
  • Managing our central inbox
  • Answering live calls and providing great customer service
  • Shift reporting support for payroll 
  • Reporting on related work
  • Supporting your care teams in the community
  • Liaising with our People & Culture team to determine staffing needs and caregiver performance
  • Any other related duties as requested by Management

Core Values:

In addition to the above required skills, you can see yourself living and breathing our core values:

People First – We are passionate about creating and cultivating relationships and always putting people’s needs and happiness above all else. We believe in open and honest communication and will take people over profit any day of the week.

Do Right – We treat others as we would like to be treated. This means doing what is right, not what is easy. We treat all people equally and celebrate diversity. We own up to our mistakes and are always willing to lend a hand to a person in need.

Commit – We are only as good as our word. Once we commit we will do whatever it takes to complete what we set out to do. We live life with no regrets and don’t make excuses. And nothing will ever get between our commitment to our team, our purpose and our core values.  

1% Better – We create impactful and lasting change by focusing on making small improvements one day at time. We love to learn and share our wisdom with others. We believe in continuous growth and improvement and the pursuit and excellence.

About Hero Home Care: 

Hero Home Care is a privately owned and operated home care provider based in West Vancouver, British Columbia who over the past decade has cared for over 3000 families in need. Hero Home Care was founded by two people after experiencing first-hand the gaps in our healthcare system, both from their experiences of being family caregivers as well as running one of the largest Nurse Next Door franchises in North America. Our founders are taking their 25+ years of home care experience and disrupting the home care market by challenging a franchise dominated industry with a unique business model that will allow Hero Home Care to deliver premium care to communities across the country!



West Vancouver




$45,000 – $50,000 


2+ years’ experience as a scheduler

Experience in the healthcare field is an advantage

Professional communication skills: Oral and written

Ability to work on software and online tools

Ability to multitask

Ability to work in a team as well as individually

Can work a minimum of one weekend day per week (e.g. Tuesday – Saturday, Sunday – Thursday)


Growth opportunities

Extended health benefits 

Lifestyle spending account

Team performance bonuses